Frontline workers perform essential jobs yet lack access, resources, and a safety net. They have been hit the hardest by the financial shocks of COVID-19. They’re facing mounting hardship at home and at work and need support to withstand this ongoing crisis.

↑ 67%

Workers seeking emergency services


Since a national state of emergency was declared, we’ve seen a 52% in new clients. Our work has shifted from long-term stability to triage as more and more people are coming to us in crisis.


Cash assistance to frontline workers


WorkLife has directly funded 4x the supportive services dollars to get cash in the hands of struggling frontline workers. We have also granted $50k to workers through payroll advance loans.


Workers laid off since March


Across the board, employers have tried to do everything possible to keep their people in place. But in the hardest hit industries, large numbers have been furloughed.

What Frontline Workers Need Most


With schools across the country closing for weeks at a time, we’re seeing an unprecedented need for childcare assistance. Healthcare workers in particular are struggling to keep their kids safe while they work around the clock.

Rent, mortgage & utility assistance

As workers face reduced hours, cut pay, and furloughing, making rent or the mortgage is weighing on them. They need our supportive services and help negogiating with landlords and banks to prevent eviction and foreclosure.

Healthcare needs and coverage

Uninsured workers need to help to navigate emergency open enrollment periods. Some are losing healthcare and their spouses are laid off, or need assistance to afford COBRA. Those directly affected need guidance to get the care they need without facing insurmountable bills.

Stress and mental health

Frontline workers have mounting issues at home—unemployed adults in the household, their children out of school, increased childcare costs, transportation issues, and emergency expenses on credit, on top of the anxiety we’re all feeling in this moment.

Small dollar loans

WorkLife has loaned $30k through our new Small Dollar Loan program, helping workers cover financial gaps without getting trapped by high interest credit cards or predatory lending.

What We’re Hearing from Employer Partners

  • The number one thing we’re hearing from employers right now is that they want to do more to support their employees, and they need help.
  • Employers report that they are actively looking for ways to retain as much workforce as possible. However, for hard-hit industries like retail and recreation, layoffs have been unavoidable.
  • Some employers are paying COBRA costs to employees laid off because of business closures. Employers who are being forced to furlough workers are concerned about whether their employees will return when the business reopens. The federal unemployment benefits are contributing to this concern, exceeding wages in some cases.
  • Employers have been receptive to and understanding of the transition to fully remote service. Some are helping trial new virtual outreach methods.
  • Employers need help understanding the rapidly changing state and federal policies and how they can help their workers.
  • Employers are being particularly thoughtful about communication with their workers, worried about inundating them with information but looking to support them as much as they can.

How We’re Responding in this Moment

WorkLife is in a unique position to virtually support the frontline workers who are feeling the impact most, including displaced workers in retail, recreation, and other affected industries. This is where we’re focusing our efforts right now.

  • Supporting our clients as they face mounting issues at home and our employer partners as they struggle with the effects of collective stress and disruption on their workforce.
  • Immediately pivoting to fully virtual services; our Navigators have transitioned seamlessly to supporting clients through our remote tools.
  • Aggressively cultivating this new resource landscape and monitoring minute-to-minute changes in available funding and benefits, program closings, and the impacts of quarantine requirements.
  • Increased outreach around our Health Benefits Navigator services, focusing on wellness, health, and wellbeing of working families.
  • Expanding our Resource Navigator services to offer employers in the industries hit hardest with virtual rapid response service for a reduced investment.
  • Contributing to national discussions on supporting essential workers, protecting job quality, and approaching necessary layoffs with compassion.
  • Planning beyond the emergency response effort to the role we can play in the critical recovery process.

Resources for Employers

8 Things You Can Do for Your Employees During the Coronavirus Crisis


It’s difficult enough in normal times when an employee comes to you struggling with something in their lives that you have no resources to address. What do you do when every one of your employees is suddenly anxious and overwhelmed with the same mounting crisis?

Adjusting to a New Normal: Supporting Employees in the Time of COVID-19


Join WorkLife and The Alliance Center for a conversation with local business owners and worker wellbeing and change management experts. We’ll cover supporting employees and their mental health, health and safety at work, business continuity while social distancing or working remote, and communication strategies.

Compassionate Downsizing — The Best Way to Handle the Worst Case Scenario


 Being forced to lay off good people is one of the hardest situations a business can face, but it will be unavoidable for many industries. So how can you approach layoffs with heart and compassion? Chief People Office Kevin Cory shares strategies for reducing the impact on workers.

Let’s talk.

We’re looking for partners to help support workers and their families through this epidemic.

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