Resource Navigator – Bilingual

Resource Navigators provides personalized, one-on-one support to employees of our partner members. Navigators work alongside employees to help them find resources and solutions to life challenges at home and work and promote their stability.  Navigators assist with a wide variety of challenges so employees are mentally and emotionally able to show up and be engaged at work, including: housing, food, childcare, transportation, finances and budgeting, and mental health. Navigators help employees access and make use of community resources, government programs, and employer benefits.  Navigators offer this support in-person, on-site at work locations, over the phone, and through email and text. Navigators also build relationships with supervisors and Human Resources staff to ensure employees make use of WorkLife services, and with community agencies so WorkLife continues to build a pool of effective resources and resource partnerships.   This Resource Navigator position will assist employees in the construction industry through a community collaboration / grant.


Essential & Primary Responsibilities 

  • Assess employee needs, create goal plans, and connect to community resources and workplace benefits to overcome barriers to work. Provide follow-up coaching supports to address short and long term needs.
  • Provide basic financial coaching around budgeting, spending, credit, etc.
  • Become and serve as an expert in community resources.
  • Use case management, advocacy, coaching, and community resource specialist approaches.
  • Use task and time management tools to bring daily work to consistent completion.
  • Collect and accurately enter data on service delivery through our database.
  • Present on navigator services and represents WorkLife to large and small audiences during employer events
  • Develop and maintain employer member relationships. Actively seek to understand employer culture, challenges, expectations, and needs.


Required Skills, Experience, and Qualities

  • Bilingual Spanish / English. Fluency in both languages required.
  • Excellent verbal and written communication skills. Able to communicate effectively to employees of different backgrounds, education levels, cultures, etc.
  • Highly adaptable and creative in addressing unique employee challenges.
  • Problem solving and research skills.
  • High level of empathy and collaborative spirit. Allergic to condescension and snap judgments of others.
  • High level of professionalism in working with employer members. Able to represent WorkLife and be sensitive and responsive to differing employer needs and cultures.
  • Resilient: recognizes importance of self-care in assisting with issues such as homelessness, domestic violence, financial shortfalls, depression, etc. Finds energy and inspiration in client work.
  • High level of organizational skills. Able to track and manage work with several different clients and employers and enter data with high accuracy.
  • Ability to provide leadership in improving service delivery around childcare and other barriers within the construction industry.
  • Experience working in direct services (e.g., case management, career counseling, financial coaching, etc.) and using strengths-based approaches.
  • Proficiency in MS Office and Google applications and standard office software and communication tools
  • Technical aptitude and interest. Able to learn and to utilize new technology quickly.
  • Independently motivated and self-driven.


Preferred Skills, Experience, and Qualities

  • 4-year or 2-year degree preferred in a Human Behavioral related field, Public Administration, or Business field. Equivalent work experience will be considered.
  • Experience in providing childcare resources to clients, finding solutions to childcare challenges.
  • Ability to provide leadership in improving service delivery around childcare and other barriers within the construction industry.
  • Experience working directly with construction or other blue-collar workers; interest in the industry.
  • Understanding of financial health concepts.
  • Familiarity with any of the following: Motivational Interviewing, Trauma Informed Care, Problem-Solving Theory, and Conflict Resolution


Additional Information/Physical Requirements 

  • Travel. This position requires the ability to travel around the metro area and will include significant time spent on-site with employers in construction industry. Valid driver’s license, reliable transportation needed.
  • Hours. Navigators meet employees where they are and must be flexible in providing appointments outside normal business days and hours on occasion (schedule is typically during standard business hours). Flexible work scheduling is allowed to meet this need.
  • This position is grant funded for 2 years.


  • $22.60 to $24.00 per hour, depending on education / experience
  • Full time – Monday through Friday
  • Benefits include:
    • Generous paid time off and sick leave policy
    • 9 Paid holidays (in addition to PTO)
    • Health, mental health, dental, vision and life insurance covered at 90% of premiums for employee
    • 401k (after one year with up to 4% match)
    • Mileage and expense reimbursement
    • Training and advancement opportunities
    • Commitment to staff to strive to be an employer of choice by exceptional salary compensation, training, and career pathways for employees.


Please send a resume and cover letter to Nathan Crow, Denver Program Manager, at


Accepting applications until position is filled.