The Bilingual Resource Navigator provides personalized, one-on-one support to employees of WorkLife’s member employers. Navigators work alongside employees to help them find resources and solutions to life challenges at home and work and promote their long term stability and wellness. Navigators assist with a wide variety of challenges so employees are mentally and emotionally able to show up and be engaged at work, including: housing, childcare, transportation, finances and budgeting, mental health, and food and nutrition. Navigators help employees access and make use of community resources, government programs, and employer benefits. Navigators offer this support in-person, on-site at employees’ work location, over the phone, and through email and text. Navigators also build relationships with supervisors and Human Resources staff to ensure employees make use of WorkLife services and with community agencies so WorkLife continues to build a pool of effective resources and resource partnerships.
Essential & Primary Responsibilities:
- Assess employee needs, create goal plans, and connect to community resources and workplace benefits to overcome barriers to work. Provide follow-up coaching supports to address short and long term needs.
- Provide basic financial coaching around budgeting, credit building, and spending behaviors and barriers.
- Become and serve as an expert in resources around housing, transportation, legal assistance, food assistance, childcare, health/mental health, career and financial coaching resources.
- Uses case management, advocate, coaching, and community resource specialist approaches and expertise in working with employees.
- Use task and time management tools to bring daily work to consistent completion.
- Collect and accurately enter data on service delivery through our database. Effectively engage employees to capture qualitative data and employee stories to demonstrate service impact.
- Present on navigator services and represents WorkLife to large and small audiences during employer events
- Develop and maintains employer member relationships. Actively seeks to understand employer culture, challenges, expectations, and needs.
Required Skills, Experience & Qualities
- Bilingual Spanish / English. Fluency in both languages required.
- Excellent verbal and written communication skills. Able to communicate effectively to employees of disparate backgrounds, education levels, cultures, etc.
- Highly adaptable and creative in addressing unique employee challenges.
- Excellent problem solving and research skills.
- High level of empathy and collaborative spirit. Allergic to condescension and snap judgments of others.
- Excellent presentation skills in speaking with audiences of employees, HR, and supervisors.
- High level of professionalism in working with employer members. Able to represent WorkLife and be sensitive and responsive to differing employer needs and cultures.
- Highly adaptable. Maintains effectiveness when changes to job or office environment occur.
- Innovative: helps drive improvements in work tasks, situations, and environments.
- Resilient: recognizes importance of self-care in assisting with issues such as homelessness, domestic violence, financial shortfalls, depression, etc. Finds energy and inspiration in client work.
- Experience with databases and data entry; understands how data is used in the field to inform outcome and impact reporting.
- Experience working in direct services (e.g., case management, career counseling, financial coaching, etc.) and using strengths-based approaches.
- Proficiency in MS Office and Google applications and standard office software and communication tools
- Technical aptitude and interest. Able to learn and to utilize new technology quickly
- Able to accommodate a flexible schedule and to meet daily with employees outside the office, as necessary.
- Valid Driver’s License; reliable transportation to accommodate travel across the metro area.
- Independently motivated and self-driven.
Preferred Skills, Experience & Qualities
- 4-year or 2-year degree preferred in a Human Behavioral related field, Public Administration, or Business field. Equivalent work experience will be considered.
- Understanding of financial asset-building programs and financial coaching techniques.
- Familiarity with any of the following: Motivational Interviewing, Trauma Informed Care, Problem-Solving Theory, and / or Conflict Resolution.
- Experience with human service databases
Additional Information / Physical Requirements
- Travel. This position requires the ability to travel around the metro area to meet employees, including occasional travel to Colorado Springs, Fort Collins, Pueblo, and mountain communities.
- Hours. Navigators meet employees where they are and must be flexible in providing appointments outside normal business days and hours on occasion. Flexible work scheduling is allowed to meet this need.
Other Position Details
- $22.60 to $24.00 per hour
- Full time – Monday through Friday, with some work outside of regular office hours
- Benefits include:
- Generous paid time off and sick leave policy
- 9 Paid holidays
- Health, mental health, dental, vision and life insurance covered at 90% of premiums for employee
- 401k (after one year with up to 4% match)
- Mileage and expense reimbursement
- Training and advancement opportunities
- Commitment to staff to strive to be an employer of choice by exceptional salary compensation, training, and career pathways for employees.
Please send a resume and cover letter to Nathan Crow, Denver Program Manager at email@example.com. Accepting applications until position is filled, with a priority date of June 21, 2019.