WorkLife Resource Navigator
We are currently hiring for multiple positions in the following locations:
Seattle WA, Chicago IL, Denver CO, Washington DC, New York NY.
Resource Navigators provide personalized, one-on-one support to employees of WorkLife’s member employers. Navigators work alongside employees to find resources and solutions to life challenges at home and/or work and promote the employee’s long-term stability and wellness. Navigators assist with an array of challenges including: housing, childcare, transportation, finances and budgeting, mental health, and basic needs. Navigators offer support through a variety of platforms and “meet the employee where they’re at.”
Navigators also engage with building relationships with supervisors, managers, and Human Resource personnel at our member employers to ensure employees make use of WorkLife services and the community agencies.
Core Values: Brave • Cultivating Potential • Calm Resilience • Connection • Enthusiastically Entrepreneurial • Data Storytellers
- Resource Navigation
Assess client needs, create goals, and connect clients to community resources that address short-and long-term needs including housing, transportation, child care, basic needs, education and mental health.
- Resource Cultivation
Seeking, locating, tending to and nurturing relationships with community resources within geographic regions that may be in a different area of the country from where you are located. Searching for statewide and national resources that serve the needs of clients.
- Employer Engagement
Work collaboratively with all WLP teams to effectively conduct engagement activities with employers to drive client utilization of services.
- Financial Coaching
Provide basic financial coaching around budgeting, credit building, and spending behaviors. Incorporate stress resilience and emotional intelligence into financial work with clients.
- Data Collecting and Reporting
Collect and accurately enter data on service deliveries through a Salesforce database platform. Be accountable to the quality of the data captured and understand how it is used in program delivery, management and evaluation.
- General Workforce Advocacy
Build a deep understanding of employer culture, employee benefits, workplace and industry concerns, and community needs. Contribute to staff discussions around employer interactions and recommendations.
- Demonstrated experience in establishing and maintaining effective working relationships with clients, staff and community leaders
- Demonstrated experience in working in a fast-paced environment and shifting gears quickly to accommodate change
- Demonstrated experience handling client’s requests and addressing potential obstacles by being proactive, resourceful and employing excellent verbal and written communication skills
- Ability to understand and synthesize complex data to fulfill individual, team and organizational goals
- Ability to embrace new approaches to service delivery
- Ability to demonstrate critical thinking skills and professionally manage personal work flow and time
- Demonstrate a mature self and social awareness that includes a conscious knowledge of own strengths and limitations, an understanding of both social and ethical norms
- Demonstrated commitment to diversity, inclusion, equity, and cultural humility
- Fundamental ability to understand, accept, and work with diverse people who experience barriers to a successful work/life balance
- Participate in and uphold the values and processes devoted to continuous quality improvement in all WorkLife Partnership operations
- Two years of experience in human behavior or human services field; experience providing direct services in roles such as case management, career or financial coaching, social work, or other helping professions
- Demonstrated experience in the listed competencies
- Bilingual preferred but not required
- Valid Driver’s License; vehicle insurance; and reliable transportation
WorkLife Partnership values the lived and learned experience of all candidates and is committed to creating a diverse and inclusive workforce. We encourage qualified candidates with all different experiences and backgrounds to apply.
- $50,000-$60,000 annually depending on experience
- Full time (Monday-Friday) with flexibility outside of regular work hours
- Travel: This position may require travel both locally, statewide and nationally.
- Benefits include:
- Generous paid time off and sick leave policy
- Health care, dental, vision and life insurance, covered at 90% of premiums for the employee
- Short-term disability group options
- 401k (after one year with up to a 4% match). Fully vested, once eligible.
- Mileage and expense reimbursements
- Commitment to staff to strive to be an employer of choice by exceptional salary compensation, professional development, and career pathways for employees
Please email a brief cover letter and a resume to firstname.lastname@example.org by 5 pm MT on October 15, 2021.